We are confident you will love your treasures from Hunarkar. However, should the need to send an item back arise the following conditions must be met.
We do not accept returns on custom orders & custom orders if cancelled before delivery will unfortunately incur a 60% deduction from the order total.
We do not accept returns unless the product is faulty or damaged on arrival. Returns must be made within 14 days from the date of purchase. Please email us to initiate the returns process. Once you receive confirmation from us you may mail the item back to us. Please do not mail items for returns without contacting our customer service first.
Item must be in its original condition i.e all tags attached, unwashed, with original printed receipt (no photocopies please). The customer will be responsible for return shipping. Upon receipt of the item we will issue a refund to your account ( Please allow 30 business days for the refund to be processed).
All items on our website are subject to availability.
Bespoke Dhurries, table linen & Rugs take approximately 75 days, not including exceptions due to weather, pandemic, or other natural disasters.
Custom orders for hand block print
Clothing, handwoven baskets/placements, and hand-carved trays take approximately 20-25 business days to be ready and dispatched.
Variation in products:
While we make every effort to portray items accurately in our pictures, slight variations may occur given that all our products are hand made & due to color variations across device monitors.
As all our products are hand made, the measurements quoted are approximate and the reproduction of colors is as accurate as can be. Please also remember that all our colors are hand-dyed and therefore slight variations can occur. Each product is handwoven so there will be small variations in the weave, size, and color.
We accept online payments (credit/debit cards) via our secure payment gateway.
We also accept bank transfers. Once you place an order you will receive an Order Confirmation email. Please check your junk/spam folders before you email us. Once your order ships, you will receive another email with your shipping & tracking information.
If you do not receive these emails please contact email@example.com so that we may investigate and confirm that your order has been placed successfully. Order processing time for in-stock items is 3-5 business days.
We offer free shipping on orders over £150 and for orders under we charge a flat rate of £30 for worldwide delivery. Shipping times are between 7-15 business days. Customers are responsible for any customs or taxes in their country upon receipt of their package.